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Service System |
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 Service System |
Wiserun view Clients Service System as four phases. That is:
(1) Business Model Identification
(2) Limited Cooperation
（(3) Success for both sides
(4) Long term business corporation principle established . Aiming at above different phases, Wiserun has created its unique service system.
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Service Philosopy：
Wiserun's development philosophy :“few clients and aborative service to assure clients'success”
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Service Manner：
· Phone Support
—Resolve some easy and frequent problems directly through the phone
· Spot malfunction diagnosis
—Technical personnel come to the scene as soon as possible, and then they will distinguish whys and advance resovations
· Service Online
—By long-distance communication, diagnosticating consumers' malfunctions and advancing resolvent
· Parts substitution by dropping in the door
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—If the parts are damaged,we will provide new parts for you as soon as possible，and we will try our best to make locale substitutions.
Succedaneum's loan
—Lending succedaneum to assure consumers' natural work
· Precautionary maintenance and regular overhaul
—Making locale check-up、maintenance、diagnosis and giving audience to consumers' feedback to relieve hidden troubles.
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Service Content ：
Program in the mass、maintenance of host computer、maintenance of network、 industry software、scheme consultation、technical training、project implement、capability optimization、system epiboly、project surveillance
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Service Idea：
Products' homogeneity is the nowaday current,only service can embody brands' difference.
Along with the social production's farther development,social work's division will be more particular;more and more complex information circumstance constitutes the demands that consumers advance to technical service.
Along with the social production's farther development,social work's division will be more particular;more and more complex information circumstance constitutes the demands that consumers advance to technical service.
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Relevant Information |
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Relevant Chaining |
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Product |
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